JOB SUMMARY: An integral and vital part of the service department is the preparation, submission and recording of warranty claims, as well as the creation of a valuable customer service experience as service adviser. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current vendor practices and our company’s policies and procedures.

• • RESPONSIBILITIES AND DUTIES
    • Must be able to understand, communicate, and evaluate all vendors and International. Warranty guidelines, approval processes and policies during the write up and repair process.
    • Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
    • This position is responsible for the preparation, coding, and submission of all International and vendor warranty claims in a timely manner.
    • Understands and ensures compliance with all International and vendor policies and warranty procedures and ensures proper documentation on all claims.
    • Assists the service department in answering phone calls when necessary.
    • Reconciles all warranty receivables with payments within the appropriate accounting schedule weekly.
    • Reviews warranty chargebacks with service manager; resubmits rejected or underpaid claims if applicable with correct documentation.
    • Notifies customer immediately for payment if chargeback reflects an unwarrantable failure.
    • Collectively with the Shop Foreman, ensures that all warrantable repairs are documented, technicians comments are descriptive and precise, and that the allotted time is noted prior to submission for closing.
    • Greet customers in a timely, friendly manner and obtain all specific vehicle/ customer information required for proper repairs, contacting customer and invoicing.
    • Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
    • Obtain customer signature on the repair order and provide customer a copy of the repair order
    • Establish customers’ method of payment, purchase order requirements and estimate requirements if needed at the time of write up.
    • Explain completed work and charges to the customer.
    • Have the ability to utilize the International Trucks Service Portal at the time of write up as well as tablet write up tools as needed.
    • Any other duties required by management.

EDUCATION and/or EXPERIENCE
• Must be a team player with a strong sense of commitment to the customer.
• Must be self motivated and have good written and verbal communication skills.
• Working knowledge of Microsoft programs and applications
• Good organizations skills

To Apply..

Please download the Waters employment application (click here to download), fill it out and
email it to Gary Weaver (gweaver@waterstruck.com)